Privacy Policy

1. Information We Collect

When you visit our website(kaidide.com), make a purchase, or use our services, we may gather the following types of information:

Personal Information
Personal information includes data that can identify you directly or indirectly. When interacting with our website, we may collect the following personal details:

  • Account Information: Your full name, email address, phone number, shipping address, and other information you provide when setting up an account or placing an order.
  • Payment Information: Billing address and payment method details (such as credit card numbers or PayPal account information) to process payments.
  • Purchase History: Information on the products you’ve bought, including any preferences or special instructions you provide when ordering.

Non-Personal Information
Non-personal information consists of anonymous data about your interaction with our site. This may include:

  • Device and Browser Details: Information about the device and browser you are using, such as browser type, operating system, and language settings.
  • Usage Data: We track your activity on our website, such as pages visited, time spent on each page, and other interactions to improve your experience.
  • IP Address: Collected for security reasons, trend analysis, and to enhance website functionality.

2. How We Use Your Information

We utilize the information we collect for several purposes:

  • Order Processing: To complete your orders, process payments, and ship products, including handling returns or exchanges.
  • Customer Support: To assist with inquiries, resolve issues related to products, or provide technical support.
  • Personalized Experience: To customize your shopping experience by recommending products based on your preferences and offering tailored promotions or discounts.
  • Marketing and Communications: To send you promotional content, updates, and details about new products or features. You can opt-out of these communications anytime by using the unsubscribe link in our emails.
  • Website Improvement: To analyze user behavior and improve site performance, functionality, and product offerings.
  • Legal and Fraud Prevention: To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We may share your information with trusted third parties to deliver our services effectively. These include:

  • Payment Processors: We work with secure payment providers such as PayPal and credit card processors to manage your payment details.
  • Shipping Partners: We share delivery information with logistics providers to ensure proper order fulfillment.
  • Marketing Services: We may collaborate with third-party platforms for email campaigns, advertisements, and promotions.
  • Business Partners: We may share customer data with partners for joint projects or product development.

We do not sell or rent your personal information. Data is only shared when necessary to fulfill the purposes outlined in this Privacy Policy.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device when you visit our website. These help us:

  • Remember your preferences and settings.
  • Enhance site functionality, such as keeping you logged in or saving items in your shopping cart.
  • Analyze website performance and improve your experience.

We use tools like Google Analytics to track site usage, measure marketing effectiveness, and refine our content. You can manage cookies through your browser settings and disable them if you wish. However, disabling cookies may impact certain website features.

5. Data Protection

We are committed to safeguarding your personal information and have implemented strong security measures, including:

  • SSL Encryption: To protect sensitive data, such as payment information, during transmission.
  • Firewalls and Secure Servers: To safeguard our website and data storage from unauthorized access.
  • Restricted Access: Only authorized staff with a legitimate business need can access your personal information.

While we take significant steps to secure your data, please note that no online transaction is entirely risk-free. We strive to protect your information but cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws (like GDPR in the EU or CCPA in California), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask for any inaccurate or incomplete information to be updated.
  • Deletion: Request the removal of your personal data, subject to legal constraints.
  • Opt-Out of Marketing: Unsubscribe from marketing emails via the provided link.
  • Data Portability: Request that your personal data be transferred to another service provider.

To exercise any of these rights, please reach out to us at [email protected].

7. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal data from minors. If we discover that we have unintentionally gathered such information, we will promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date shown at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +1 (612)364-2293
  • Address: 209 Simpson Ave Lexington, KY 40504  United States