Shipping policy

Shipping Rates and Delivery Information

Shipping Within the United States

We offer shipping services across the United States with reliable delivery times and trusted carriers.

Estimated Delivery Time:

  • Standard (Free) Shipping: 3-7 business days

Shipping Fees:

  • Standard Shipping: Free ($0)

Order Processing:

  • Processing Time: 1-2 business days
  • Order Cut-Off Time: 2:00 PM GMT-8 (Pacific Standard Time, Los Angeles)
  • Operating Days: Monday to Friday

Shipping Warehouse Location

All orders are shipped from our facility at:
209 Simpson Ave Lexington, KY 40504  United States

Shipping Carriers

We work with USPS, a trusted shipping provider, to ensure smooth and timely deliveries. Delivery times may vary depending on the recipient’s location, but we consistently process all orders within the standard time frame.

Tracking Your Order

Once your package has been dispatched, you will receive an email with a tracking number. You can also access your tracking details through your account. Please allow 24-48 hours for tracking updates to appear. External factors, such as weather conditions or holidays, may occasionally impact delivery timelines.

Returns & Refunds – 30-Day Policy

If you’re not completely satisfied with your purchase, we offer a 30-day return window. Returned items must be in unused, original condition to qualify for a refund.

Possible Shipping Delays

During peak shopping periods, such as holidays or special promotions, order processing and shipping may take longer than usual. In cases of unexpected disruptions (e.g., extreme weather, carrier delays), we will inform you as soon as possible and take steps to resolve the issue.

Tax Information

All purchases made through KAIDIDE are tax-exempt, meaning no additional tax charges will be applied at checkout. If you have any tax-related questions, please refer to your local tax authority.

Need Assistance? Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:

  • Email: [email protected]
  • Phone: +1 (612)364-2293
  • Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)