Return and Refund Policy

Return & Refund Policy

We strive to provide a hassle-free return process for our customers. Below are the conditions and steps for returns, refunds, and cancellations.

1. Return Eligibility

We accept returns under the following conditions:

  • Return requests must be made within 30 days of receiving the product (unless otherwise specified).
  • The item must be unused, undamaged, and in its original packaging with all tags attached.
  • If the item is defective or damaged during shipping, photo evidence is required for verification.

2. Items That Cannot Be Returned

Certain items are not eligible for returns, including:

  • Products that have been used or damaged, unless the issue is due to a quality defect.
  • Sale items, custom-made, or personalized products (unless they have a quality defect).

3. How to Return an Item

  1. Submit a Request – Contact our customer service team at [email protected], providing your order number and the reason for your return.
  2. Approval & Instructions – Our team will review your request and respond within 1-2 business days with return instructions.
  3. Return Shipment – Once approved, we will provide the return address. You must ship the item back within 15 days and provide the tracking number.

4. Return Shipping Costs

  • If the return is due to a quality issue or our mistake (e.g., wrong product sent), we will cover the return shipping costs.
  • If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping fees.

5. Restocking Fee

We do not charge any restocking fees.

6. Refund Process

  • Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method within 10 business days.
  • Processing Time: Your bank or credit card company may take additional time to process the refund. If you do not receive it within 15 business days, please contact us at [email protected].

7. Order Cancellations

  • Free Cancellation Window: Orders can be canceled within 24 hours of payment without any fees.
  • How to Cancel: Contact our customer service team via email or phone with your order number.
  • Shipped Orders: If your order has already been shipped, it cannot be canceled. You may return the item following our return policy.

8. Contact Us

For any return, refund, or cancellation inquiries, reach out to us:

  • Email: [email protected]
  • Phone: +1 (612)364-2293
  • Return Address: 209 Simpson Ave Lexington, KY 40504  United States

We are here to assist you with a smooth and transparent return process!